Only the link itself is needed, please click the link then copy and paste the URL results into your ticket. In the worst case scenario, if you can't copy and paste the link, feel free to send us a screenshot of the link.ĭo not log into the link. Please upload the generated file to support. Send this file to Umbrella support.ĭiagnostic tools below version 1.6.5 on Windows will not support cloud upload as of March 31, 2021. If you do not see a Diagnostic ID then a file was created in C:\Windows\tmp. Send the ID that appears in your diagnostic result. In the example above, support needs the Diagnostic ID number. This is the ID you'll want to send to the Umbrella Support team. The tests should only take a few moments to complete and at the bottom of the diagnostic output there will be an ID displayed. This information is all optional, but if there is a specific domain you are having trouble accessing, please include it the Domain to test field:Ĭlick Run tests. When you first run the tool, you'll be asked for account information, ticket information and a domain to test with. Why do I see certificate errors when using blocked page bypass?Įxpiration of certificates from Cisco Umbrella proxies is within days of the present dateĬisco Umbrella and Apache Log4j vulnerability Umbrella Android Client (UAC) user identity support How to Translate Client Build Number to Maintenance Release (MR) Upcoming Changes to Umbrella Chromebook Client (DNS) v1.x due to Google API DeprecationĮnd-of-life for An圜onnect Client Version 4.xĬisco Secure Client (Umbrella for Android) version 3 Umbrella Chromebook Client App version 1.3.23 Umbrella Legacy APIs - September 1, 2023 Umbrella edge data center now available in Minneapolis, MinnesotaĪction May Be Required: IPsec tunnel IP address changes for Hong Kong data center Change to VA back off behavior for Umbrella SWG in An圜onnect and Secure Client
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